Newsflash October 2023 | Resolution Digital Australia

Reso Newsflash.

October 2023 | Be Remarkable

Hi there, how mature is your CX?

Too often, poor customer experience goes under the radar, which can lead to high churn and more customers for your competitors.

Our CX Maturity Assessment can quickly review your brand’s customer experience against key CX work streams.

Here are some of the results from Australia's leading CX and digital transformation leaders who we met at the CX summit:

67% of respondents

have minimal CX in place

33% provide personalised

support to their customers

1/3 of businesses

are focusing on driving strong CX

Take the survey

The CX Summit: Melbourne.

Digital CX Evolution for Torrens University

Our Remarkable Resos and Torrens' Head of Marketing, Maricel Custodio (pictured), dived into the digital CX evolution for Australia’s fastest-growing university, metaphorically comparing the entire project to open-heart surgery.

Case Study.

A snapshot of the CX evolution for Torrens

Remarkable results for Torrens

Here’s a sneak peek of the CX evolution, which involved merging 13 brands into a singular website, resulting in a 20% uplift in conversion rates on key course pages.

Watch the video